If something isn't working the way it should, or you simply have a question about your account, we want to hear from you. The details for reaching us are listed on this page — please use whichever channel suits you best.

Every message we receive is handled by a member of our support team who has the authority to look into your account directly. That means they can review transactions, check bonus eligibility, investigate withdrawal queries, and escalate anything that needs a second pair of eyes. You don't need to be passed around — the person who picks up your message is there to resolve it, not just acknowledge it.

Help us help you in one exchange

The quickest way to get a resolution is to give us everything we need upfront. When you write to us, please include your registered username or the email address on your account, a clear description of the issue, and — where relevant — the date and approximate time it occurred. If your query relates to a specific game, transaction, or bonus, include that reference too. The more context you give us, the less likely we are to need to come back to you with follow-up questions before we can act.

One thing we will never do is ask you to share your password, your full card number, or any other sensitive security credential over email or chat. If you ever receive a message claiming to be from SpinPolo that asks for this kind of information, do not respond to it and contact us immediately through the channels listed here. We take the security of your account seriously, and our team will never need those details to assist you.

Responsible gambling and formal complaints

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us directly and make that the subject of your message. We treat these requests as a priority. Our team is authorised to apply account restrictions promptly, and we will not attempt to dissuade you or delay the process. Your wellbeing matters more to us than your activity on the site.

If your concern is a formal complaint rather than a general query — for example, if you feel a decision we've made is unfair or that your issue has not been properly addressed — please let us know that clearly when you write to us. Formal complaints follow a separate internal process and are reviewed at a higher level. If we are unable to reach a resolution that satisfies you, you have the right to refer the matter to the relevant external authority. We will provide you with the appropriate information at that stage.

We know that getting in touch with support usually means something has gone wrong. We don't take that lightly, and we'll do our best to give you a straight answer.